Returns Policy

Happiness Guaranteed – Free Returns and 1 Year Product Guarantee

You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund or exchange.

When you create a account, you qualify for our awesome 1-year product guarantee. If anything goes wrong with your product, we’ll replace it for up to a year after purchase.

Create a account

Happiness Guaranteed! account holders also qualify for our Sex Toy Happiness Guarantee. If you’re not completely happy with a sex toy you have bought from ShopSex, contact us within 30 days of receiving it and we’ll replace it with one that will work for you.

See full details below:

Sex Toy Happiness Guarantee Terms and Conditions

To make a claim under the Happiness Guarantee you must:

  • Have a account. You can create an account here,  contact us to let us know you are returning a product – choose “Returns” as the reason for contact.
  • Return the unwanted product within 30 days of receiving it to the provided address.


We will send you a replacement product of similar value free of charge. We at strive to make our customers smile.

The number of replacement products you may receive under the Happiness Guarantee is limited entirely at discretion.

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